The Back Office is the foundation of your organization. If your processes have a lot of hold-ups, the resulting loss of productivity will multiply throughout your entire business. For example, let’s say a organization acquires a new customer in minutes but requires several weeks to train a new employee or supplier. That’s a challenge because both your employees' skills and your supplier’s products play a crucial role in providing exceptional service to the customer. Therefore, if those pieces are not operating efficiently, your customer is ultimately the one who pays the price. Your Front Office can only be as seamless as your Back Office, and both must be incorporated in a strategic digital transformation.

Planning is the most critical portion of a migration. Every migration requires a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations should include search capabilities, security, mapping metadata, folder structure, and many other components that will help users to find relevant information. It is crucial that you spend the time to understand the problems you’re having and what is needed to resolve them.